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Frequently Asked Questions

Q: Why does my computer freeze?
A: Corruption within your registry keys, registry classes, and registry settings are the most common causes of Windows error messages. Software conflict at start-up is the number one cause of computer freezing.


Q: Do I still need to backup my system?
A: Yes, system restore is not a substitute for backing up your data. Favourite ways of backing up data is by CD or DVD. Another solution would be the use of inexpensive external hard drives.


Q: My program shortcuts are not working?
A: Incorrect program shortcuts can cause headaches! They could cause applications to take longer to launch or even stop them from working at all.


Q: Which version of Windows Vista do I need?
A: There are five versions of Vista available: Home Basic, Home Premium, Business, Enterprise and Ultimate. Most users will want Home Premium. If your system is on the low end of the hardware requirements, you might want Home Basic. The Ultimate version contains everything.


Q: How do I keep my kids safe on the Internet? (pre-teens)
A:Teach them not to give personal information such as address, telephone number, parents work address/telephone number, or the location of their school without parents permission. To tell you right away if they come across any information that makes them uncomfortable. Never agree to get together with someone they "meet" online without first getting permission from parents. If parents agree to this meeting, it must be in a public place and one of the parents must accompany the child. Kids must never send a person their picture or anything else without checking with their parents. They must not respond to any messages that are mean or make them feel uncomfortable in any way. Parents must setup rules for their kids (pre-teens) going online. Kids must not give out any Internet passwords to anyone (even best friends) other than to parents. Parents should take note what kids are downloading and what software they are installing, as this can jeopardize the family computer and privacy.